FAQ

Signing up is quick. Click “Sign Up,” enter your name, email, birthdate, and a secure password, then confirm your account via the verification link we send. New accounts that complete verification receive the no-deposit welcome bonus automatically: 60,000 Gold Coins (GC) plus 6 Sweeps Coins (SC). No bonus code is required. SC carry a 1× playthrough before they’re redeemable, so play eligible SC games to meet that requirement. Note: offers are limited to U.S. players and may be unavailable in certain states (commonly CT, MI, MT, NJ, NV, WA), with Idaho sometimes limited for cash redemptions. You must be 18+ or the age of majority in your state.

Gold Coins (GC) are play-only credits for fun and in-game purchases; GC wins are not redeemable for cash. Sweeps Coins (SC) are the promotional currency that can convert into redeemable prizes after meeting requirements. SC require a 1× wagering requirement before winnings become redeemable. SC can be earned from sign-up, purchases, daily bonuses, referrals, VIP rewards, and occasional promos. GC and SC often work together in game modes; check each promotion’s terms for specifics. This structure gives you free play options while keeping clear, fair paths to cashable prizes.

Most offers at American Luck Casino are automatic and don’t require a code. The no-deposit welcome package is claimed on verification, and first-purchase bundles or daily login rewards trigger in-account. For the latest deals, terms, and seasonal promos, visit the promotions page. Always read expiry dates, state restrictions, and wagering requirements before claiming an offer.

You can deposit using Bank Transfer, MasterCard, PayPal, or Visa. Each method has its own processing times and minimums; deposits are usually instant with card and PayPal, while bank transfers can take longer. Withdrawals require KYC verification and may use Bank Transfer or PayPal depending on your region and eligibility. Processing times vary—allow a few business days for manual review plus transfer time. Redemption minimums and maximums depend on the method; for cash via bank transfer, a common threshold is 100 SC for withdrawal, and gift cards may be available from 25 SC. Check the banking page or contact support for method-specific rules.

KYC verification confirms your identity and keeps the site compliant and safe. After creating an account or before cashing out, you may be asked to provide government-issued ID (driver’s license or passport), a recent utility bill or bank statement for address verification, and sometimes proof of payment method. Upload documents through your account’s verification area. Reviews usually complete within a few business days. Complete KYC promptly to avoid delays in withdrawals or redemption.

A wagering requirement tells you how many times you must wager bonus funds before converting them into redeemable balance. A 1× wagering requirement for SC means you must bet the value of the SC once in eligible SC-mode games before winnings become redeemable. For example, if you received 6 SC, you must place bets totaling 6 SC across eligible games; once met, resulting SC winnings move to your redeemable SC balance. Wagering terms can vary by promotion and game, so check each offer’s rules for eligible games, contribution rates, and expiry.

American Luck Casino hosts a wide selection from recognizable and rising studios, including 3 Oaks, Bgaming (Softswiss), Booming Games, Evoplay, FantasmaGames, Habanero, Kalamba Games, Relax Gaming, Slotmill, and more. You’ll find slots, table games, video poker, and SC-compatible titles for prizes. Game availability can vary by state, and some titles are only available in SC or GC modes. Explore the full game lineup at our games page.

American Luck Casino operates under U.S.-facing rules and follows industry-standard security and compliance practices to protect players and data. We use SSL/TLS encryption, trusted payment partners like PayPal, Visa, and MasterCard, and require KYC for prize redemption. Offers and play are subject to state laws and age restrictions—review our terms for full licensing and regulatory details. Playing responsibly and within your jurisdiction’s rules is essential for safe, fair gaming.

Yes. The site is optimized for mobile play on modern iOS and Android devices via your web browser. Most slots, table games, and account features are responsive for portrait and landscape play, so you can spin, wager, and claim bonuses on the go. For the best experience, keep your browser updated, enable cookies, and have a stable internet connection.

If you experience glitches—loading problems, missing balance, or game freezes—try these steps: refresh the page, clear your browser cache, restart your device, and ensure your browser or app is updated. If the issue persists, capture any error messages or screenshots and contact support via live chat or email at support@americanluck.com with details of the problem, your username, and device info. Our team will assist with troubleshooting and, if needed, escalate to technical staff.

We encourage balanced play. Use tools in your account to set deposit limits, loss limits, session timers, cooling-off periods, or self-exclusion. If you feel play is affecting your life, reach out to support for options to restrict access, and consider professional resources such as Gamblers Anonymous or your local support services. Responsible gambling is a priority—set budgets, take breaks, and keep gaming fun.

Customer support options include a searchable FAQ (this page), live chat, and email at support@americanluck.com. Live chat is the fastest way for account, payment, and technical questions. For document uploads, KYC queries, or detailed account issues, email support with attachments. Keep your account details handy for quicker service. If you need step-by-step help, check our support center or reach out through chat for real-time assistance.